FAQ

Quality & Materials

What type of paper do you use?

We use museum-grade 100% Cotton Rag (Smooth/Hot Pressed). This media features a smooth matte finish with no optical brightening agents and a natural coloration.

How long will the prints last?

Our prints have a light-fast rating of over 100 years, making them the premier choice for archival photography and artwork reproductions.

Is the colour accurate?

Yes. Our workflow is calibrated by renowned figures in international color science to guarantee 100% colour accuracy throughout the printing process.

Shipping & Logistics

How much is shipping?

We offer a flat rate of $9.95 Australia-wide for all rolled prints (inclusive of delivery taxes and handling).

How are prints packaged?

Prints are first rolled in protective cellophane wrapping and placed inside a rigid mailing tube with reinforced walls. The tube is packed with recyclable material and sealed with end caps.

How is it delivered?

We utilise a dedicated fleet of vans for many metro areas and partner with trusted art couriers for door-to-door service across Australia.

Can I track my order?

Yes. You will have access to an online order status portal to track your progress in real-time.

Returns & Care

What is your return policy?

As every print is made-to-order specifically for your collection, we do not offer returns for change of mind.

What if my print is damaged?

Our shipments are fully insured. In the rare event of transit damage, we will organize a replacement immediately.